Channels overview
A channel is one connected way for customers to message you. You can connect as many as you need — they all feed the same Inbox.
Supported channels
Section titled “Supported channels”| Channel | What it is |
|---|---|
| LINE | A LINE Official Account — the most full-featured channel: Flex Messages, Rich Menus, Broadcast/Multicast, real friend-count insight. |
| WhatsApp Business API (Cloud API) — text, images, location. | |
| Telegram | A Telegram Bot, connected via BotFather. |
| Messenger | A Facebook Page’s Messenger inbox. |
| Instagram DM | An Instagram professional account’s direct messages. |
| Viber | A Viber public account. |
| Any mailbox reachable via IMAP/SMTP — inbound polling, outbound threaded replies. | |
| Live Chat | A chat widget you embed on your own website with one script tag. |
| Facebook/Instagram Feed | Public comment replies on your Page/Instagram posts (not DMs). |
| YouTube | Public comment replies on your channel’s videos. |
| Shopee / Lazada | Order lookup inside a ticket (not a messaging channel — these platforms don’t allow general-purpose chat via API). |
Connecting a channel
Section titled “Connecting a channel”Each channel type needs different real credentials from that platform (a LINE Channel Secret + Access Token, a WhatsApp Business phone number + access token, a Telegram bot token, and so on) — set these up under Settings → Channels. Most channels also need a webhook URL pasted back into that platform’s own developer console; the exact URL to use is shown right on the connection screen for each channel.
The one exception: Live Chat
Section titled “The one exception: Live Chat”Live Chat needs no external platform account at all — connecting it just gives you a script tag:
<script src="https://app.ghamalim.net/widget.js" data-channel="<your-channel-id>" async></script>Paste that once on any page of your site and the chat bubble appears immediately, with real-time delivery and no other setup.